From the best-selling quality management author, David Hoyle, Quality Management Essentials is the perfect brief, yet authoritative, introduction to the fundamentals of quality management.
Quality in organizations, large or small, is achieved with intelligent use of various concepts, principles, tools and techniques. For those coming to the subject for the first time, these philosophies associated with quality management can be quite overwhelming. This very readable book provides a fast track introduction and executive level appraisal of the field from a respected and experienced author.
Preface; Basic concepts of Quality, Quality Management and the ISO regulatory frameworks; How we think about quality and how to achieve quality; Managing quality using ISO 9000; Managing quality in practice using the process approach; Appendices: Planning, documenting and measuring quality: QMS forms and processes; Making the Case for Quality
