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Contents

Foreword: Observations on the State of Organization Development xv Edgar H. Schein Introduction xxi Joan V. Gallos About the Editor xxix Part One: The OD Field: Setting the Context, Understanding the Legacy 1 Editor's Interlude Historical Roots 1 What Is Organization Development? 3 Richard Beckhard 2 Where Did OD Come From? 13 W. Warner Burke Evolution of the Field 3 Revolutions in OD: The New and the New, New Things 39 Philip H. Mirvis Theory Versus Practice 4 Theories and Practices of Organizational Development 89 John R. Austin and Jean M. Bartunek Part Two: The OD Core: Understanding and Managing Planned Change 129 Editor's Interlude Understanding Planned Change 5 Kurt Lewin and the Planned Approach to Change: A Reappraisal 133 Bernard Burnes Intervention Theory 6 Effective Intervention Activity 158 Chris Argyris Action Technologies 7 Action Research: Rethinking Lewin 185 Linda Dickens and Karen Watkins 8 Action Learning and Action Science: Are They Different? 202 Joseph A. Raelin Appreciative Inquiry 9 Toward a Theory of Positive Organizational Change 223 David L. Cooperrider and Leslie E. Sekerka Models of Change 10 Leading Change: Why Transformation Efforts Fail 239 John P. Kotter 11 The Congruence Model of Change 252 David A. Nadler Part Three: The OD Process: Diagnosis, Intervention, and Levels of Engagement 263 Editor's Interlude Individual 12 Teaching Smart People How to Learn 267 Chris Argyris Small Group 13 Facilitative Process Interventions: Task Processes in Groups 286 Edgar H. Schein Large Group 14 Large Group Interventions and Dynamics 309 Barbara Bunker and Billie Alban Intergroup 15 Understanding the Power of Position: A Diagnostic Model 322 Michael J. Sales Organization 16 Reframing Complexity: A Four-Dimensional Approach to Organizational Diagnosis, Development, and Change 344 Joan V. Gallos Part Four: OD Consulting: Leading Change from the Outside 363 Editor's Interlude Consulting Process 17 Masterful Consulting 365 Keith Merron Consulting Phases and Tasks 18 Flawless Consulting 385 Peter Block Contracting 19 The Organization Development Contract 397 Marvin Weisbord Facilitation 20 The Facilitator and Other Facilitative Roles 409 Roger Schwarz Coaching 21 The Right Coach 433 Howard Morgan, Phil Harkins, Marshall Goldsmith Part Five: OD Leadership: Fostering Change from the Inside 445 Editor's Interlude Understanding Options and Challenges 22 Reframing Change: Training, Realigning, Negotiating, Grieving, and Moving On 447 Lee G. Bolman and Terrence E. Deal Leading as the Internal Consultant 23 What Constitutes an Effective Internal Consultant? 470 Alan Weiss Leading as the Boss 24 Reversing the Lens: Dealing with Different Styles When You Are the Boss 485 Gene Boccialetti Leading the Boss 25 Relations with Superiors: The Challenge of "Managing" a Boss 501 John Kotter Building Support 26 Enlist Others 518 James Kouzes and Barry Posner Part Six: OD Focus: Organizational Intervention Targets 541 Editor's Interlude Strategy 27 Business Strategy: Creating the Winning Formula 545 Edward E. Lawler Organizational Design 28 Matching Strategy and Structure 565 Jay Galbraith Structure of Work 29 Designing Work: Structure and Process for Learning and Self-Control 583 Marvin Weisbord Workspace Design 30 Making It Happen: Turning Workplace Vision into Reality 602 Franklin Becker and Fritz Steele Culture 31 So How Can You Assess Your Corporate Culture? 614 Edgar H. Schein Workforce Development 32 What Makes People Effective? 634 Edward E. Lawler Team Development 33 What Makes a Team Effective or Ineffective? 656 Glenn M. Parker Leadership Development 34 Developing the Individual Leader 681 Jay Conger and Beth Benjamin Part Seven: OD Purpose and Possibilities: Seeing the Forest for the Trees 705 Editor's Interlude Fostering Mission and Commitment 35 Creating a Community of Leaders 709 Phillip H. Mirvis and Louis "Tex" Gunning Integrating Systems 36 Designing High-Performance Work Systems: Organizing People, Work, Technology, and Information 730 David A. Nadler and Marc S. Gerstein Utilizing Diversity 37 Diversity as Strategy 748 David A. Thomas Creating Learning Organizations 38 The Leader's New Work: Building Learning Organizations 765 Peter M. Senge Creating Humane Organizations 39 Compassion in Organizational Life 793 Jason M. Kanov, Sally Maitlis, Monica C. Worline, Jane E. Dutton, Peter J. Frost, Jacoba M. Lilius Fostering Growth and Development 40 Generating Simultaneous Personal, Team, and Organization Development 813 William R. Torbert Part Eight: OD and the Future: Embracing Change and New Directions 829 Editor's Interlude Changes in the Field Practitioner Perspective 41 Emerging Directions: Is There a New OD? 833 Robert J. Marshak Scholarly Perspective 42 The Future of OD? 842 David L. Bradford and W. Warner Burke Changes in the External Environment The Digital Revolution 43 From Cells to Communities: Deconstructing and Reconstructing the Organization 858 Rosabeth Moss Kanter Globalization 44 Actions for Global Learners, Launchers, and Leaders 888 Ron Ashkenas, Dave Ulrich, Todd Jick, Steve Kerr Knowledge Management 45 Knowledge-Worker Productivity: The Biggest Challenge 914 Peter F. Drucker Sustainability and the Environment 46 Beyond Greening: Strategies for a Sustainable World 934 Stuart L. Hart Organizational Values 47 The Healthy Organization 950 Richard Beckhard References 953 Name Index 1021 Subject Index 1035

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