Written for those struggling to manage a workforce with incompatible ethics, values, and working styles, this book looks at the root causes of professional conflict and offers practical guidelines for navigating multigenerational differences.
By exploring the most common causes of conflict--including the Me Generation's frustration with Gen Yers' constant desire for feedback and the challenges facing Gen Xers sandwiched between these polarities--Generations at Work offers practical, spot-on guidance for managing the differences with consideration to each generation's unique needs.
Along with the authors' insights for managing a workforce with different ways of working, communicating, and thinking, this invaluable resources offers:
in-depth interviews with members of each generation,
tips on best practices from companies successfully bridging the generation gap,
and a mentorship field guide to help you support the youngest members of your team.
Generations at Work has the tools that are key to helping your workforce interact more positively with one another and thrive in today's wildly divergent workplace culture.
Contents
Introduction: The New Economic Reality and the
Cross-Generational Workplace
PART 1
Dynamics of the Multigenerational Workplace
1 A New Chapter in the Cross-Generational Workplace
2 The Traditionalists: What Will the Colonel Do Now-
Work? Retire? Consult?
3 The Baby Boomers: Retirement Postponed
4 The Gen Xers: Survivalists in the Workplace
5 The Millennials: Be Careful What You Ask For
6 The Global Workforce: Generations Around the World
PART 2
Where Mixed Generations Work Well Together
7 The ACORN Imperatives and Three Companies That
Bridge the Gaps
8 Company Best Practices and Other Great Ideas
PART 3
The Interviews
9 From the CEO's Perspective
10 From the Trenches
PART4
Articles
11 Here Come the Millennials
Ron Zemke
12 Younger Boss and Older Worker
Claire Raines
13 A Field Guide to Mentoring Millennials
Bob Filipczak
14 Emerging Media and the Workforce
Bob Filipczak
Appendix 287
Inventory: How Cross-Generationally Friendly Is Your Work
Group, Department, Business, or Organization?
Endnotes
Acknowledgments
Index
About the Authors
