Human Resources Management in the Hospitality Industry, 2nd Edition helps todayOs hospitality professional be an expert at managing many functions. In every segment of the hospitality industry, recruiting, selecting, orienting, training, and retaining outstanding staff members are always challenging tasks, but every manager must master them. Hospitality managers now need to be familiar with rising labor costs, increasing competition for quality staff, changing employeesO attitudes, evolving guest expectations and a proliferation of new laws that impact human resources policies and activities.
Chapter 1: Introduction to Human Resources in the Hospitality Industry Overview of Travel, Tourism, and Hospitality Organizations Managing HR in Hospitality Organizations HR Responsibilities HR Challenges HR and Ethical Concerns HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 2: The Legal Environment of Human Resources Management Employment Law The Government?s Role in the Management of HR An HR Manager?s Review of Significant Employment Legislation in the United States The International Legal Environment The Special Role of the Hospitality Unit Manager HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 3: Human Resources Management: Policies and Procedures HR Policies and Procedures Steps in HR Policy and Procedure Development Review for Legal Compliance Applying Advanced Technology to HR Policies and Procedures HR Policies and Procedures Documentation and Record Keeping HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 4: Employee On-Boarding: Recruitment and Selection The On-Boarding Philosophy Employee Recruitment Procedures Employee Selection Procedures Negligent Hiring Job Offers HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 5: Employee On-Boarding: Orientation and Induction The New Employee?s First Day The New Employee Adaptation Process Orientation Programs and Procedures Other Early Employment Activities Employee Handbooks HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 6: Planning Training Programs Training Overview Position Analysis Training Principles Focus on the Trainer Formal Process to Plan Training HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 7: Delivering and Evaluating Training Programs Introduction to Individual On-Job Training On-Job Training Steps Other Individual Training Methods Introduction to Group Training Preparing for Group Training Facilitating Group Training Training Evaluation HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 8: Compensation Programs Compensation Management Legal Aspects of Compensation Management Direct Financial Compensation Indirect Financial Compensation Nonfinancial Compensation HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 9: Performance Management and Appraisal Performance Management Progressive Discipline Behavior Improvement Tactics Employee Separation Legal Considerations of Performance Management and Appraisal HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 10: Employee Health and Safety Legal Aspects of Employee Protection Employee Health Employee Assistance Programs (EAPs) Employee Safety and Security Employee Security Programs HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 11: Critical Issues in Human Resources Management Unionization in the Hospitality Industry Downsizing Hospitality Operations Outsourcing Diversity in the Hospitality Industry HR and Turnover Management The Organization as Community Citizen HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities Chapter 12: Human Resources in Evolving Hospitality Organizations HR and Organizational Change Managing a Multigenerational Workforce Mentoring Programs Succession Planning Activities Career Development Programs HR Terms For Your Consideration Case Study: Apply HR Management Principles Internet Activities
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