This book gives students a solid understanding of the key issues involved in effective communication within social work settings. Now going into its second edition, it combines practical examples with a clear theoretical approach and demonstrates the subtleties of communication with specific and diverse service users and carers.
1. Introduction 2. Introducing Communication Skills 3. Assessing Communication Skills 4. Basic Universal Communication Skills 5. Working with Children 6. Working with Young People with Offending Behaviour 7. Working with Parents 8. Working with People with Problematic Substance Use 9. Working with Adults with Disabilities 10. Working with People with Mental Health Problems 11. Working with Older People 12. Working with Refugees and Asylum Seekers 13. Conclusion.
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