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Co-Production and Co-Creation: Engaging Citizens in Public Services


Co-Production and Co-Creation: Engaging Citizens in Public Services

Hardback by Brandsen, Taco; Verschuere, Bram; Steen, Trui

Co-Production and Co-Creation: Engaging Citizens in Public Services

£145.00

ISBN:
9781138700116
Publication Date:
29 Mar 2018
Language:
English
Publisher:
Taylor & Francis Ltd
Imprint:
Routledge
Pages:
308 pages
Format:
Hardback
For delivery:
Estimated despatch 7 - 12 May 2024
Co-Production and Co-Creation: Engaging Citizens in Public Services

Description

Co-production and co-creation occur when citizens participate actively in delivering and designing the services they receive. It has come increasingly onto the agenda of policymakers, as interest in citizen participation has more generally soared. Expectations are high and it is regarded as a possible solution to the public sector's decreased legitimacy and dwindling resources, by accessing more of society's capacities. In addition, it is seen as part of a more general drive to reinvigorate voluntary participation and strengthen social cohesion in an increasingly fragmented and individualized society. "Co-Production and Co-Creation: Engaging Citizens in Public Services" offers a systematic and comprehensive theoretical and empirical examination of the concepts of co-production and co-creation and their application in practice. It shows the latest state of knowledge on the topic and will be of interest both to students at an advanced level, academics and reflective practitioners. It addresses the topics with regard to co-production and co-creation and will be of interest to researchers, academics, policymakers, and students in the fields of public administration, business administration, economics, political science, public management, political science service management, sociology and voluntary sector studies.

Contents

Part I: Co-Production and Co-Creation: Definitions and Theoretical Perspectives 1. Introductory chapter 2. Definitions and Conceptual Clarification 3. Service Management 4. Public Administration and Governance 5. Public Management 6. Sociology and Voluntary Sector Studies Part 2: Influences on the Process of Co-Production and Co-Creation 7. The Roles of the Volunteer/Citizen in the Process 8. The Roles of the Professional in the Process 9. The Influence of Organisational Context and Leadership 10. The Influence of the Polity 11. The Role of New Technologies Part 3: Co-Production and Co-Creation in Different Domains 12. Health care 13. Education 14. Environment, Energy and Mobility 15. Community Development 16. Policing and Safety 17. Immigration, Refugees and Integration 18. Poverty and Inequality 19. Concluding Remarks on Co-production and Co-creation in Different Sectors Part 4: The Effects of Co-Production and Co-Creation 20. Empowerment 21. Inclusive or exclusive public service delivery 22. Trust 23. Service quality 24. The dark side of co-production and co-creation Part 5: Co-production in the Context of Government 25. Concluding chapter: the future of co-production

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