While many organizations see the value of creating a just culture they struggle when it comes to developing it. In this Second Edition, Dekker expands his views, additionally tackling the key issue of how justice is created inside organizations. Dekker also introduces new material on ethics and on caring for the? second victim? (the professional at the centre of the incident). Consequently, we have a natural evolution of the author?s ideas.
Contents: Preface; Prologue: a nurse's error became a crime; What is the right thing to do?; 'You have nothing to fear if you've done nothing wrong'; Between culpable and blameless; Are all mistakes equal?; Report, disclose, protect, learn; A just culture in your organization; The criminalization of human error; Is criminalization bad for safety?; Without prosecutors there would be no crime; Three questions for your just culture; Why do we blame?; Epilogue; Index.
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