At last, a comprehensive, systematically organized Handbook which gives a reliable and critical guide to all aspects of one of the world's leading industries: the hospitality industry. The book focuses on key aspects of the hospitality management curriculum, research and practice bringing together leading scholars throughout the world. Each essay examines a theme or functional aspect of hospitality management and offers a critical overview of the principle ideas and issues that have contributed, and continue to contribute, within it. Topics include:
• The nature of hospitality and hospitality management
• The relationship of hospitality management to tourism, leisure and education provision
• The current state of development of the international hospitality business
• The core activities of food, beverage and accommodation management
• Research strategies in hospitality management
• Innovation and entrepreneurship trends
• The role of information technology
The SAGE Handbook of Hospitality Management constitutes a single, comprehensive source of reference which will satisfy the information needs of both specialists in the field and non-specialists who require a contemporary introduction to the hospitality industry and its analysis.
Bob Brotherton formerly taught students of Hospitality and Tourism at Manchester Metropolitan University. He has also taught Research Methods to Hospitality and Tourism students at a number of international institutions as a visiting lecturer; Roy C. Wood is based in the Oberoi Centre of Learning and Development, India
Editorial Introduction - Bob Brotherton & Roy C Wood
1 The nature and meanings of 'hospitality' - Bob Brotherton & Roy C Wood
2 The structure and nature of the international hospitality industry - Larry Yu
3 The inter-relationships between leisure, recreation, tourism and hospitality - Robert Christie Mill
4 Women in hospitality - Judi Brownell and Kate Walsh
5 A critique of hospitality research and its advicacy of multi- and interdisciplinary approaches: an alternative agenda - Michael Riley
6 Hospitality management education - Clayton W Barrows and Novie Johan
7 From the top down: strategic management in the hospitality industry - Eliza Ching-Yick Tse & Giri Jogaratnam
8 From the bottom up: operations management in the hospitality industry - Peter Jones & Andrew Lockwood
9 Innovation and Entrepreneurship in the Hospitality Industry - Cathy Enz & Jeffrey Harrison
10 Financial management in the hospitality industry: themes and issues - Helen Atkinson % Tracy Jones
11 Organization Studies and Hospitality Management - Yvonne Guerier
12 Human resource management in the hospitality industry - Julia Christensen Hughes
13 Marketing and consumer behaviour in hospitality - John Bowen
14 Service quality and hospitality organizations - Yuksel Ekinci
15 Information Technology Strategy in the Hospitality Industry - Dan Connolly & Mark Haley
Hotel real estate finance and investments - Paul Beals
17 Accommodation and Facilities Management - Arnaud J M Frapin-Beaugé & Constantinos Verginis & Roy C Wood
18 The MICE industry: meetings, incentives, conventions and exhibitions - Udo A Schlentrich
19 Food and beverage management - Clayton W Barrows
20 Food production and service systems theory - Roy C Wood
21 Licensed Retail Management - Conrad Lashley
22 Flight Catering - Peter Jones
23 Resort management - Robert Christie Mill
24 Event Management - Donald Getz
