Service Failures and Recovery in Tourism and Hospitality: A Practical Manual
Hardback by Koc, Erdogan (Professor, Bandirma Onyedi Eylul University, Turkey); Ar, Aybeniz Akdeniz (Bandirma Onyedi Eylul University); Avci, Umut (Mugla Sitki Kocman University); Aydin, Gulnil (Bandirma Onyedi Eylul University); Baker, Melissa A. (University of Massachusetts Amherst); Birdir, Kemal (Mersin University); Boo, Huey Chern (Nanyang Polytechnic); Boz, Hakan (Usak University); Caliskan, Ugur (Mugla Sitki...