Human Resource Management for the Tourism, Hospitality and Leisure Industries uses a strategic and issues-driven approach to present a reflective analysis of how human resource evolves in the context of international tourism, hospitality and leisure.
Drawing on wide-ranging, international academic and application sources to illustrate the debates and vital issues that exist within people management in this sector, this book is designed to develop students? critical understanding of why things operate in the manner that they do and how the international context creates diversity in the application of management principles. In addition, this process of reflecting on human resource issues will allow students to arrive at ideas and solutions that will assist them in the workplace.
Preface.
1. People in international tourism, hospitality and leisure: an introduction.
2. The development of tourism, hospitality and leisure and the nature of employment.
3. Tourism, hospitality and leisure labour markets.
4. Tourism, hospitality and leisure: a service focus and the role of people.
5. A dark side to the coin?
6. Cultural diversity in tourism, hospitality and leisure.
7. The social composition of employment in tourism, hospitality and leisure: Diversity beyond culture.
8. Education, training and development.
9. Planning to meet the human resource needs of the international tourism, hospitality and leisure industry.
10. Sustainability and the Future of Work and Employment in Tourism, Hospitality and Leisure.
